- If application Quarterdeck Cleansweep is not installed. Extract the rnaapp.exe file from the CD ROM. When prompted to overwrite existing file select "Yes", and try again.
- Find RNAAPP.EXE file in \windows\system folder. Rename it.Remove and reinstall Dial-Up Networking, and try again.
- Find any .pwl files. Rename them, reboot and try again.
- May be a Dial-Up Networking conflict. The fix is to download the Microsoft ISDN accelerator pack for Windows 95 from the Microsoft Download BBS. Or at http://support.microsoft.com/support/downloads/LNP195.asp?PR=IE&T1=7d&FR=0&A=T&T=B&S=F&. File is named msisdn11.exe. Download and run the file.