• The settings for your dial-up connection to CiNet are configured incorrectly.
• CiNet's (PPP) server is not functioning properly.

Make sure that Caps Lock is not accidentally on, and then verify that you are typing your username and password exactly as provided by CiNet. If you are not sure what your username and password are, contact CiNet for assistance.

Configure your dial-up connection to CiNet to accept any authentication, including clear text. To do so, follow these steps:

• Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
• Click the phone book entry for CiNet in the Phonebook Entry To Dial box.
• Click More, and then click Edit Entry And Modem Properties.
• Click the Security tab, click "Accept any authentication including clear text", and then click OK.

If phone line noise or other interference is a problem, lowering your connection speed may allow you to connect to CiNet. To lower your connection speed, follow these steps:

• Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
• Click the phone book entry for CiNet in the Phonebook Entry To Dial box.
• Click More, and then click Edit Entry And Modem Properties.
• Click your modem in the Dial Using box, and then click Configure. In the Initial Speed (BPS) box, click 9600, and then click OK. Click OK.
• If you are able to connect at a lower speed, or if phone line noise is such that you cannot connect, have the phone company check the phone lines.

Disable Hardware Flow Control in your dial-up connection to CiNet. To do so, follow these steps:

• Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
• Click the phone book entry for CiNet in the Phonebook Entry To Dial box.
• Click More, and then click Edit Entry And Modem Properties.
• Click the Basic tab, click Configure, click the Enable Hardware Flow Control check box to clear it, and then click OK.
• Click OK.

Disable Modem Error Control in your dial-up connection to CiNet. To do so, follow these steps:

• Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
• Click the phone book entry for CiNet in the Phonebook Entry To Dial box.
• Click More, and then click Edit Entry And Modem Properties.
• Click the Basic tab, click Configure, click the Enable Modem Error Control check box to clear it, and then click OK.
• Click OK.

Disable Modem Compression in your dial-up connection to CiNet. To do so, follow these steps:

• Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
• Click the phone book entry for CiNet in the Phonebook Entry To Dial box.
• Click More, and then click Edit Entry And Modem Properties.
• Click the Basic tab, click Configure, click the Enable Modem Compression check box to clear it, and then click OK.
• Click OK.

Disable Software Compression in your dial-up connection to CiNet. To do so, follow these steps:

• Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
• Click the phone book entry for CiNet in the Phonebook Entry To Dial box.
• Click More, and then click Edit Entry And Modem Properties.
• Click the Server tab, click the Enable Software Compression check box to clear it, and then click OK.

Verify that you are using the correct phone number to connect to CiNet.

• The correct number is 663-0500